Terms & Conditions

Effective Date: 29 October 2025

1About Reformeer

Reformeer is a Software-as-a-Service (SaaS) platform developed by ThinkActuary. The platform is specifically designed to help churches with their daily operations, administration, and membership management.

Our platform consists of three powerful applications:

  • Reformeer - For members to access their church information, Bible study tools, and community services
  • Kantoor - Professional administrative software for church leaders to manage members, plan events, and analyze statistics
  • Sinode - Advanced theological research tools with AI-powered Bible study

These terms and conditions apply to churches subscribing to Reformeer's services. By using Reformeer, you agree to these terms.

2Subscription Fees and Payment

Council Subscription Pricing

R595.00 per month

This fee provides your church council with full access to the Kantoor administrative platform, including membership management, event planning, reporting tools, and administrative features.

Note: Individual church members can access Reformeer and Sinode features completely free of charge. Only church councils pay for administrative access to Kantoor.

Payment Method

All payments are securely processed by Paystack, our registered payment provider. We accept the following payment methods:

  • Credit cards (Visa, Mastercard)
  • Debit cards
  • Bank transfer (EFT)
  • Other methods supported by Paystack

Automatic Renewal

Your subscription will automatically renew each month until you cancel it. You will receive a reminder email one week before the renewal date.

Please note: If a payment fails, your access to the platform will be suspended until payment is successfully received. We will notify you by email of any payment issues.

3How to Subscribe

To gain access to Reformeer Kantoor, your church council needs to activate a subscription. Individual church members can use the platform for free:

1Visit Kantoor

Go to reformeer.org/kantoor and sign in with your church's authorized email address.

2Click "Upgrade"

In the church banner, you will see a button to activate your subscription.

3Complete Payment

You will be directed to Paystack's secure payment page where you can choose and authorize your payment method.

4Start Using

Once payment is successful, your subscription will be activated immediately and your church will have full access to all three applications.

4Cancellation Policy

You have full control over your church's subscription and can cancel at any time. There are no long-term contracts or cancellation fees.

How to Cancel:

  1. Sign in to Kantoor and go to the Settings page
  2. Click the "Manage subscription" button
  3. You will be directed to Paystack's subscription management page
  4. Click "Cancel Subscription" and follow the instructions

Effect of Cancellation:

  • Your subscription will be cancelled immediately and will not renew again
  • You will retain access to the platform until the end of your current paid period
  • You will receive a confirmation email of the cancellation
  • You can resubscribe at any time by following the process in Section 3

Managed by Paystack

All subscription management (including cancellation, resumption, and payment method updates) is securely handled by Paystack. This ensures you have full control over your subscription and that your information remains private and secure.

5Refund Policy

General Policy

Monthly subscription fees are non-refundable once processed. If you cancel, you will retain access to the platform until the end of the paid period.

Exceptions

Refunds may be considered in the following circumstances:

  • Duplicate Payments: If you accidentally paid twice in the same month
  • Technical Errors: If a payment error resulted in an incorrect amount being charged
  • Platform Issues: If the platform was unavailable for more than 72 hours due to issues on our end

To request a refund, visit our support page and submit a detailed request. We will evaluate each case individually.

Processing Time

Approved refunds will be processed within 7-10 business days after approval. Refunds will be made to the same payment method used for the original payment.

6Service Continuity and Commitment

Our Commitment to You

As long as your church maintains an active subscription in good standing, Reformeer commits to the following:

  • Platform Availability and Functionality: We will keep the platform operational and ensure all features remain available
  • Ongoing Support: We will provide technical support and assistance when needed
  • Data Security and Backup: We will keep your data secure with regular backups and security measures
  • Continuous Improvements: We will continue to develop new features and improve the platform

Conditions

This commitment is subject to the following conditions:

  • Timely payment of subscription fees (payments must be successfully processed each month)
  • Compliance with these terms and conditions
  • No misuse or illegal use of the platform

Scheduled Maintenance

We reserve the right to temporarily shut down the platform for scheduled maintenance. We will notify you at least 24 hours in advance of any scheduled maintenance. This will usually be done outside peak usage times.

7Data and Privacy

We take the security and privacy of your data seriously:

  • All your data is securely stored on Google Cloud Platform's Firestore database
  • We use industry-standard encryption for data in transit and at rest
  • Only authorized users within your church have access to your data
  • We never sell or share your data with third parties for marketing purposes
  • You retain full ownership of all data you enter on the platform

Data Export: You can export your data at any time. Contact our support team to request a complete data export.

8Changes to Terms

We reserve the right to modify these terms and conditions from time to time. We will notify you by email of any material changes at least 30 days before they take effect.

By continuing to use the platform after such changes, you agree to the new terms. If you do not agree with the changes, you can cancel your subscription as described in Section 4.

The "Effective Date" at the top of this page indicates when these terms were last updated.

9Contact Us

If you have any questions about these terms and conditions, your subscription, or our services in general, our team is here to help.

Support

Visit our support page to submit a detailed request:

Support Page

We strive to respond to all requests within 24-48 hours. For urgent matters, please indicate this clearly in your message.

Need Help?

Our support team is here to help you with any questions about our terms or services.

Contact Support

Last updated: 29 October 2025

Reformeer

"Die beginsel van die wysheid is die vrees van die HERE"

Spreuke 9:10

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