FAQ
Everything you need to know about Reformeer — from pricing and features to security and denominational support.
Last updated: April 2026
Getting Started
Reformeer is a cloud-based church management platform built for Reformed churches of any denomination. It combines member management, financial administration, pastoral care tracking, and AI-powered theological research in one integrated system. The platform consists of four apps: Reformeer (member-facing), Kantoor (council administration), Finansies (church accounting), and Sinode (theological AI research).
Reformeer supports any Reformed church, regardless of denomination. It was originally built for the GKSA (Gereformeerde Kerke in Suid-Afrika) and is also used by APK, VGKSA, and OPC churches. The platform is fully multi-denomination capable — if your church operates within the Reformed tradition, Reformeer can serve you.
Yes. Reformeer is fully bilingual, supporting both Afrikaans and English across all apps, including AI features. Users can switch between languages at any time. The platform was originally built in Afrikaans but now offers complete English translations for international use.
Reformeer is a Progressive Web App (PWA) that works on any device with a web browser — phones, tablets, and desktops. You can install it to your home screen for an app-like experience. It works on both iOS and Android without downloading from an app store.
Pricing
Reformeer is R995/month per church council with full access to all four apps — Kantoor, Finansies, Reformeer, and Sinode. For an additional R500/month (R1,495 total) Reformeer also builds and hosts a website for your church. There are no long-term contracts. You can cancel at any time with no cancellation fees. Pricing is per church council, not per user — your entire council team is included.
Reformeer integrates with Paystack for secure online donations. Members can make one-time or recurring contributions via credit/debit card, EFT, or mobile payments. Each church council gets a dedicated Paystack subaccount. Donations are automatically reconciled with the church's financial records in Finansies.
Features
Reformeer stores comprehensive member records including personal details, contact information, family relationships, church membership status, baptism and confirmation records, ward assignments, spiritual gifts, serving areas, skills, medical information, emergency contacts, and special needs. Members can be organised into wards with assigned elders and deacons. The system supports bulk import from CSV or Excel files with AI-powered column mapping.
Finansies provides church accounting with automated bank reconciliation — upload your bank statement as a PDF and the system classifies 90% of transactions automatically using AI. It includes envelope budgeting for ring-fencing funds, support for multiple bank accounts, a customisable chart of accounts, and financial reporting. Paystack integration enables online donations via card, EFT, and mobile payments.
Sinode is an AI-powered theological research assistant built on Google Gemini. It is trained on the full Afrikaans Bible (AOV), the Reformed confessions (Heidelberg Catechism, Belgic Confession, Canons of Dort), the Apostolic, Nicene, and Athanasian Creeds, the church order, and official church formularies. It provides evidence-based answers grounded in Reformed theology and can access council-specific documents for contextual research.
Kantoor includes a full pastoral care system. Elders and pastors can record home visits, phone calls, prayer requests, concerns, and celebrations. Notes support rich text, photo attachments, and voice notes. The system tracks follow-up requirements with due dates, generates automatic weekly ward reports for the church council, and supports mood tracking. Notes can be marked private for sensitive pastoral conversations.
Yes. Reformeer supports bulk member import from CSV and Excel files. The import process uses AI to automatically map your spreadsheet columns to the correct data fields — including Afrikaans column names. It detects family relationships, identifies duplicates, and supports field mappings for ward assignments, membership status, and church office.
Reformeer supports push notifications, SMS messaging, and email communications. Church councils can send announcements to the entire congregation or target specific groups. The system tracks SMS balances per council, supports birthday message templates, and maintains a full communication log. Members can opt out individually.
Security & Privacy
Reformeer is fully POPIA-compliant (South Africa's equivalent to GDPR). The platform automatically tracks every user's acceptance of the data privacy agreement, implements role-based access control so users only see data relevant to their role, and stores all data on Google Cloud Platform with enterprise-grade encryption. Pastoral notes can be marked as private. When a church cancels, all data is destroyed within 30 days. Customer data is never used to train AI models.
Reformeer uses session-based authentication, role-based access control with six primary roles (Admin, Elder, Deacon, Pastor, Finance, Member), and ward-level data isolation so elders only see their assigned members. All data is stored on Google Cloud Platform with enterprise-grade encryption. The platform commits to 99.9% uptime with daily backups.
Reformeer has six primary roles: Admin (full council access), Elder (pastoral oversight and ward management), Deacon (member care), Pastor (leadership access), Finance (financial module access), and Member (basic access). Supplementary roles include Sister (women's ministry), Catechist, and Catechism Manager. Elders and deacons are assigned to specific wards and only see members in those wards.
All data is stored on Google Cloud Platform using Firestore, a fully managed database with automatic scaling and high availability. Files are stored in Firebase Cloud Storage. Data is organised in a multi-tenant architecture where each church council's data is completely isolated. Daily backups ensure data safety.